You Need Someone to Ask. Bottom line: Many small businesses may not need a major AI project to get unstuck. They need a trusted person they can ask practical questions, pressure-test decisions with, and call before a confusing tool pitch turns into an expensive mistake. Almost every conversation I have starts the same way. Someone…
Why overreliance on AI creates real risk for SMBs Bottom line: The problem is not that AI gets things wrong. Every tool does. The problem is that AI can be wrong in a way that looks polished, confident, and ready to use. For SMBs, that creates a simple but serious risk: teams may start treating AI…
Bottom line: Anthropic has extended free access to Claude Fable 5 for paid subscribers through July 19, after previously setting earlier cutoff dates. That matters because OpenAI’s GPT-5.6 family went public on July 9, and GPT-5.6 Sol is benchmarking close to Fable 5 while running at materially lower estimated cost per task. If you run an SMB…
The Real Token Math Behind Claude Sonnet 5 Bottom line: Anthropic didn’t raise Sonnet’s list price. They didn’t need to. A new tokenizer and a more agentic model mean the same task now costs roughly double what it did on Sonnet 4.6. And if you’re budgeting from the rate card instead of the task, you won’t see it coming until the invoice does [1]. What’s Happening Sonnet…
Two AI studies dropped in the same week. Read together, they tell you exactly where to deploy AI hard, and where to stop. Bottom line Half of heavy Claude users say AI already handles 50% of their work, and we’ve all seen it first-hand. From the LinkedIn posts to the email messages, to the overall engagement, despite the evolution of AI we’ve seen, it’s often easy to detect the difference between…
The SMB Privacy Test for AI Tools Bottom line: I see Google’s new Search Services History settings as a useful reminder, not the main event. The consumer privacy question is whether you remembered to opt out. The business privacy question is whether you can prove your company’s AI tools handle data the way you think they do. For…
Two announcements in 24 hours from AWS and OpenAI quietly admit what every honest practitioner already knew: autonomous AI is in production faster than the controls to govern it. For small and mid-sized businesses, that gap is the liability — and the opportunity. Autonomous AI is operating inside your business right now, on a schedule, with access…
Bottom line: ChatGPT dropping below 50% global market share for the first time isn’t a crisis for OpenAI. Remember how “Google” became not just a company name, but a verb? Well, it’s a wake-up call for everyone who has been thinking of “ChatGPT” and “AI” as synonyms. The era where you could pick one assistant…
Three hyperscalers, one converging playbook, and the single question that actually decides where your AI runs. The “who has the best model” race is both permanent and unwinnable; the leapfrogging never stops. What actually decides where your AI lives in 2026 is gravity: where your data, identity, and people already sit. Microsoft, Google, and Amazon now sell the same five-layer stack. The product…
After 26 years at Microsoft, I’m stepping into the next chapter at the end of this month. I’m founding LumenForge Advisors — and I’m also very open to the right new leadership opportunities where I can continue driving large-scale AI transformation. I’m very excited about the journey ahead. Through LumenForge Advisors, I’ll focus on delivering…